Case Study

Communication Clash amid Consultant and ClientA booking amongst consultant and thickening can be likened to a battle of the brains , non to mention a battle between cardinal rams . A con situationrable number of noetic elements argon entangled , which seem to clash in a consultant- lymph node relationship . Among these are egos , prejudice and supposed high standards of results or expectations . And since the communication between parties are based on some form of psychical conformity or joining of minds , the head-clashing rams statement stands as a metaphor that illustrates a conflict mechanism in this reduce br of communicationWhy are both parties likened to two egoistic animals untouchable horns This is because of the supposed high mental state of both consultant and client . The nature of their brain d evelopment illuminates them both high-caliber thinkers , which is march by how consultant Susan Barlow described her kickoff meeting with party boss executive officer Royce Kellogg . To adopt Freud s ideas , both the consultant and her client each had a subconscious containing their bragging rights for credibility and victory . One was a consultant who had six years of self-made projects and the other was a company founder who built a viable occupation from scratch . The mental attitude of set great apprise to one s own past accomplishments soups-up the egos and expectations of both parties . Naturally , a conflict between the two would be numbered with a clash of boasting spirits . Sadly , the bodily linguistic context of the clashing of great minds is less accomplished than the natural mental engagement /debate of professors in a university .

Barlow says it right , that her client was grandstanding , but she herself is guilty of it the moment she failed to make the relationship grow outBut such a conflict-ridden communication alike arises from a well-documented pattern in a merchant-client relationship : that the merchant , in support one s ego , for abides the true mensurate of satisfying the guest . In this situation , the crucial tholepin point for a conflict-free communication dep endings on Susan Barlow who represents the merchant side of the relationship . She represents the fiber services of a consulting firm , and she moldiness have the end of customer satisfaction her primary byplay , because it is the customer who feeds the backup with profitable opportunities . Moreover , the consultant s composition i n client communications is always at bet , and one pure feedback of incompetence may spell the end of her credibility . The problems encountered with facing a grandstanding client should just be a public challenge , and the consultant bears the brunt of mending /sustaining a healthy melodic phrase communication for the project s successBibliographyFreud , S (1922 . Group psychology and the compend of the Ego . New York : LiverightHilgard , E . R (2001 . Introduction to Psychology . New York : Harcourt Brace JovanovichPAGEPAGE 2Case Study...If you want to get a liberal essay, order it on our website: OrderCustomPaper.com

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